Order a new bin

Garden waste update

Garden waste customers will receive a collection once every four weeks until December. This is when collections usually revert to that frequency under normal circumstances. See our changes to the garden waste service page for more information.

Please download the latest garden waste collection calendar for your address as your collections date will have changed.

Crews are doing their best to get to all properties on their scheduled collection days however they are still under pressure and may need to catch up on subsequent days.

If your garden waste is not collected on your scheduled day, please take the following steps:

  • Check the service report as the crew may already be aware that you have been missed. If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.
  • If your road is not listed, log a missed collection within 24 hours of your scheduled collection day.

If you order a new bin, we will deliver it as soon as possible. During busy periods it could take up to six weeks.

If you need to order new bins, you can do it online. You’ll need to register for MyAccount. It only takes a few minutes to register and you’ll be able to access a variety of online services 24 hours a day.

Recycling boxes and food waste containers

You can order additional recycling boxes and food waste containers free of charge.

Please be aware that we are limiting orders to two recycling boxes per household.

This way we can fulfil the container orders that are currently on the delivery list and everyone has the chance to order boxes if needed.

Recycling should be sorted into two boxes and materials separated as shown:

  • box 1 - plastic and metal mixed with paper separate
  • box 2  - cardboard and cartons mixed with glass separate
  • other items - such as small electricals, batteries, spectacles, or textiles and shoes can be placed separately in loosely tied bags and presented in either box

Black rubbish bin

Each household can only have one black rubbish bin. The standard size is 180L. If your black wheelie bin is damaged you can request a replacement using the online form.

If you find your bin is always filling up too quickly before your collection day, check to make sure you are recycling as much as possible. There may also be other ways you can reduce your waste.

Larger bin request

In some circumstances we are able to provide a larger 240L black rubbish bin. 

To apply for this, you will need to complete and return an application form, which includes a two-week waste diary. Once completed, send your form and request to wasteman@n-somerset.gov.uk and an officer will contact you to discuss.

Garden waste bin

If you want to order a garden waste bin, you’ll need to sign up to the garden waste service. You can order a maximum of two bins. The garden waste service costs £50 a year per bin. 

Compost bin

You can buy a 220 litre compost bin from us for £10 including delivery.

Exchange, replace or return bins

If you want to replace a missing or damaged bin, exchange your garden waste bin for a different size, or you no longer require your bins, sign in to MyAccount to let us know.