Contact us

Finding information online

Information about all council services is available on this website. Try using the search bar at the top of the page to find what you are looking for.

Contact forms

If you can’t find what you’re looking for, use our enquiry forms, which will send an email to the right team.

If you need to contact our waste team, sign in to MyAccount to make an enquiry or raise a concern about the service.

If you need to contact our planning team, you should use the planning enquiry form.

For any other enquiry, use our general enquiry form.

Other ways to contact us

Most council services can be accessed through this website saving you having to telephone us or visit our offices.


You can telephone us during office hours on 01934 888 888. Your call will be answered by an automated service.

Just ask for the council service that you require and you will be put through to a team who will be able to help.

For emergencies outside of office hours, you can reach us on 01934 622 669.

In person

Complaints and feedback

Postal address

Town Hall, Walliscote Grove Road, Weston-super-Mare, BS23 1UJ.

Report a website problem

If there is something wrong with the website, report it to us. We won’t contact you unless we need more information. Our website editors do not have access to your individual records.

Violent and aggressive behaviour

We will treat you politely and with respect. We expect you to treat us in the same way. We will not tolerate:

  • abusive, intimidating or threatening behaviour
  • swearing and offensive language
  • shouting on the phone
  • racial abuse
  • any form of discrimination