Contact us

Finding information online

Information about all council services is available on this website. Try using the search bar at the top of the page to find what you are looking for.

Web chat

Web chat is available on many of our website pages between the hours of 9am and 5pm, Monday to Friday. 

If an agent is free, you will see a chat button on the page. This allows you to talk to the Council Connect team, who can help you straight away. 

Contact forms

If you can’t find what you’re looking for, use our enquiry forms, which will send an email to the right team.

If you need to contact our waste team, sign in to MyAccount to make an enquiry or raise a concern about the service.

If you need to contact our planning team, you should use the planning enquiry form.

If you need to contact our council tax or benefit team, you should use the council tax and benefit enquiry form.

For any other enquiry, use our general enquiry form.

Other ways to contact us

Most council services can be accessed through this website saving you having to telephone us or visit our offices.


You can telephone us during office hours on 01934 888 888. Your call will be answered by an automated service, which will put you through to the team you ask for. For example, you could say “new bin” or “social services”.

For emergencies outside of office hours, you can reach us on 01934 622 669.

Contact Centre dashboard

Our dashboard shows the number of calls made to the three contact centres, the number of calls answered, the percentage of calls not answered and the average wait time.

In person

Complaints and feedback

Postal address

Town Hall, Walliscote Grove Road, Weston-super-Mare, BS23 1UJ.

Report a website issue

If you have spotted a mistake on our website or are having issues with one of our online services, you can report it to us using a simple form.

Our website editors do not have access to your individual records and we won’t contact you unless we need more information.

Violent and aggressive behaviour

We will treat you politely and with respect. We expect you to treat us in the same way. We will not tolerate:

  • abusive, intimidating or threatening behaviour
  • swearing and offensive language
  • shouting on the phone
  • racial abuse
  • any form of discrimination