Garden waste is collected fortnightly for most of the year and monthly during December, January, and February when less garden waste is produced. The service does not operate for a period around Christmas, to support the increased collection of other waste over this period. The frequency of collections can occasionally change due to disruption.
What goes in your garden waste container
You can put these items in your garden waste bin or sacks:
- grass cuttings and prunings
- flowers, leaves, plants, and weeds
- fruit and vegetables grown in your garden
- hedge and conifer clippings
- twigs and tree branches of a maximum 10cm diameter
We will not accept:
- soil, turf, stone or rubble
- treated wood
- plant pots
- cat and dog litter
If you move house
If you are moving house within North Somerset, you can transfer your subscription to your new address at no additional cost.
If you signed-up before 19 May or have any issues, please email us at email@example.com before you move.
Your subscription will be transferred from your old address within 10 working days. You must take the garden waste bin with you when you move. A replacement permit with your new address will be sent in the post.
We do not offer refunds if you move out of the area or no longer use the service in your new home.
Renewing your subscription in future years
Renewing your subscription each year is your responsibility. We will send you a renewal reminder six weeks before your subscription expires on Friday 31 March 2023. We cannot guarantee that you will receive the reminder, so you should make a note of the date so you know when to renew. The following service year will run from Monday 3 April 2023 to Friday 29 March 2024.
To make sure your service continues uninterrupted, you should renew and pay the annual fee at least 10 working days, before the end of your current subscription.
We cannot offer any compensation if you do not renew your subscription before the expiry date. If you do not pay the full annual charge to renew, your service will automatically end without notice.
If you don't want to pay for your collections
If you don’t want to subscribe to the garden waste service, garden waste can be composted at home.
You can also use one of our three recycling centres. There is no charge to dispose of garden waste at our centres.
If you have an unwanted garden waste bin
We are collecting unwanted garden waste bins.
If you have a bin that you don’t need and are not currently receiving collections from, you can request for the bin to be removed.