Garden waste service

You can sign up for a regular garden waste collection from your property.

Not all homes in North Somerset need this service, so it’s better value for everyone if we charge for this separately. You can pay for up to one year at a time.

We are also encouraging and supporting more home composting and community composting initiatives. Composting is the most environmentally sustainable way to dispose of garden waste and will make a positive contribution to our carbon emissions targets.

Permits

Once you have signed up to the service, we will post your new permits to you within 10 working days. You need to attach your permit to your garden waste containers so the crew can easily identify that you have paid for the service.

If you are a garden waste bin customer, you will receive one permit sticker for each bin. Your address will be printed on it to help crews identify which households have signed up.

If you are a garden waste sack customer, you will receive one permit tag for every three garden waste sacks. There will be a space for you to write your address on the tag.

The crew will also have the addresses of the households who have paid for the service in the vehicle and will only collect from those properties.

Calendars

You can use the online calendar to check your current garden waste collection dates.

Collection days

Garden waste is collected fortnightly for most of the year and monthly during December, January, and February when less garden waste is produced. The service does not operate for a period around Christmas, to support the increased collection of other waste over this period. The frequency of collections can occasionally change due to disruption.

What goes in your garden waste container

You can put these items in your garden waste bin or sacks:

  • grass cuttings and prunings
  • flowers, leaves, plants, and weeds
  • fruit and vegetables grown in your garden
  • hedge and conifer clippings
  • twigs and tree branches of a maximum 10cm diameter

We will not accept:

  • soil, turf, stone or rubble
  • treated wood
  • plant pots
  • cat and dog litter  

If you move house

If you are moving house within North Somerset, you can transfer your subscription to your new address at no additional cost.

If you signed-up before 19 May or have any issues, please email us at gardenwaste@n-somerset.gov.uk before you move.

Your subscription will be transferred from your old address within 10 working days. You must take the garden waste bin with you when you move. A replacement permit with your new address will be sent in the post.

We do not offer refunds if you move out of the area or no longer use the service in your new home.

Renewing your subscription in future years

Renewing your subscription each year is your responsibility. We will send you a renewal reminder six weeks before your subscription expires on Friday 31 March 2023. We cannot guarantee that you will receive the reminder, so you should make a note of the date so you know when to renew. The following service year will run from Monday 3 April 2023 to Friday 29 March 2024.

To make sure your service continues uninterrupted, you should renew and pay the annual fee at least 10 working days, before the end of your current subscription.

We cannot offer any compensation if you do not renew your subscription before the expiry date. If you do not pay the full annual charge to renew, your service will automatically end without notice.

If you don't want to pay for your collections

If you don’t want to subscribe to the garden waste service, garden waste can be composted at home.

You can also use one of our three recycling centres. There is no charge to dispose of garden waste at our centres.

If you have an unwanted garden waste bin

We are collecting unwanted garden waste bins.

If you have a bin that you don’t need and are not currently receiving collections from, you can request for the bin to be removed.

Bins should be left in an accessible place for the crew to collect and will be collected within 28 working days. Please note we do not collect garden waste sacks that are no longer required.

Cancellation and refunds

We do not offer refunds for the remaining portion of your annual subscription if you no longer wish to receive the service or move out of North Somerset.

If you move home within North Somerset, you can transfer your subscription to your new address.

More information about refunds can be found in our terms and conditions.