Report a missed collection

There will be no recycling or waste collections in North Somerset on bank holiday Monday 19 September, the day of Queen Elizabeth II's State Funeral.

You can check your revised recycling and waste collection dates (excluding garden waste) on our website.

If you are due a black bin waste collection or a garden waste collection in the week commencing 19 September, you should place your containers out a day later than normal. Collections will be made from Tuesday to Saturday.

Recycling and food waste collections will take place on the normal collection days, unless you are due a collection on Monday 19 September, in which case you should place your containers out the following week on Monday 26 September.

If your recycling or waste collection is missed, please check the online service report and if your road is not listed please report it within 24 hours.

Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the button below. 

Reporting a missed collection

If we haven’t emptied your bins on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to tell us by 11.59pm on Monday.

The quickest way to report your missed collection is to sign in to MyAccount.

If you don’t want to use MyAccount this time, you can use our missed collection report form. You won’t receive any updates about your report if you choose this option.

After you have told us, leave your bins out so we can come back and empty them. This will usually be within 48 hours of your report.