Report a missed collection

Garden waste update

Garden waste customers will receive a collection once every four weeks until December. This is when collections usually revert to that frequency under normal circumstances. See our changes to the garden waste service page for more information.

Please download the latest garden waste collection calendar for your address as your collections date will have changed.

Crews are doing their best to get to all properties on their scheduled collection days however they are still under pressure and may need to catch up on subsequent days.

If your garden waste is not collected on your scheduled day, please take the following steps:

  • Check the missed collection report on this page as the crew may already be aware that you have been missed. If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.
  • If your road is not listed, log a missed collection within 24 hours of your scheduled collection day.

Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the button below. 

Reporting a missed collection

If we haven’t emptied your bins on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to tell us by 11.59pm on Monday.

Missed garden waste collections

From Monday 24 May we are only collecting garden waste from addresses which are signed up to the new annual chargeable garden waste service.

If your garden waste has not been collected, please make sure you are signed up to the new service on our garden waste page.

If you’re not signed up but put your garden waste out for collection, you will not be able to report your collection as missed. We have not missed your bin. We will not return to collect garden waste which is not part of the new service at the time of collection.

The quickest way to report your missed collection is to sign in to MyAccount.

If you don’t want to use MyAccount this time, you can use our missed collection report form. You won’t receive any updates about your report if you choose this option.

After you have told us, leave your bins out so we can come back and empty them. This will usually be within 48 hours of your report.