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Trading standards

Trading standards

About trading standards

We promote and maintain a fair and safe trading environment to protect consumers and allow businesses to thrive in our area.

Reporting concerns to us about business closures during the coronavirus pandemic

North Somerset Council Regulatory Services together with colleagues from Avon and Somerset Police are regularly monitoring businesses to ensure compliance with the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020.

If you see something in a workplace that you think is breaking health and safety law and is likely to cause serious harm, including failure to provide PPE or enforce social distancing policies, you should report it using the HSE online form.

Visit the GOV.UK website for up-to-date information about coronavirus regulations and guidance.

If you wish to report a business who you suspect is not complying with the law in relation to business closures or to health and safety practices relating to social distancing, please email details to trading.standards@n-somerset.gov.uk.

Do not use the trading standards email address for anything other than business closure matters.

If you have any price inflation concerns (known as ‘price-gouging’), notify the CMA using the below form if you think competition law might have been broken or you’re concerned there’s a problem in a market sector.

Advice

Free, confidential and impartial consumer advice is given by Citizens Advice. Contact them if you think something should be reported as a trading standards issue. They will pass the information to us so we can decide if we need to investigate.

Citizens Advice consumer service

Citizens Advice scams action service

Product recall

The government is running a product recall campaign. Visit their website to check whether a product has been recalled – this covers household appliances, food and drink products, and medicines. You can also register your household appliance, meaning manufacturers can get in touch with you if a product is recalled.

Report food crime

Food Crime Confidential is a reporting facility where anyone with suspicions about food crime can report them safely and in confidence, over the phone or through email. Run by the National Food Crime Unit, the facility is particularly targeted at those working in or around the UK food industry.

For the latest news advice on food safety and feed, visit the Food Standard Agency’s beta website.