You can appeal to the transport appeal panel if:
- your application has been refused or;
- you are unhappy with your transport offer
All appeals should be send in writing to us via email.
Please submit a written request to the appeals officer within 20 days of receipt of your offer or refusal. The officer will then review your transport decision.
Your request needs to include:
- details why we should review the decision
- any supporting information
A senior officer will have 20 working days to review the decision in line with policy and respond.
If you are not satisfied with the outcome of the stage 1 appeal, you can escalate this to stage 2. This next stage is a further impartial re-consideration of the case.
If you wish to escalate to stage 2, you will need to submit a written notification of your decision. This will need to be within 20 working days of receiving the outcome of the stage one appeal.
An independent panel will review the case within 40 working days.
More information can be found in our policy documents above.