About home to school transport

The school transport application process is currently offline, undergoing maintenance.

To make an application for Home to school transport, where required up to 31 July, please submit a paper form.

For transport applications required from September 2021 onwards, please revisit this page from 22 March when maintenance is complete.

Coronavirus update

We’ve been working with Public Health and our suppliers to introduce safe working practices to keep our customers and staff safe.

Social distancing measures on our home to school transport will be in place for the foreseeable future, severely restricting the available capacity in our vehicles.

We’re working closely with the affected schools to decide how we can safely transport students and to inform parents and carers of our plans as soon as possible.

We want to ask parents and carers to think about using sustainable alternatives where they can, such as walking or cycling. We’re looking at what measures can be put in place to help make this possible.

We will be offering mileage payments for cycling or parental car journeys in accordance with our home to school policy. We strongly urge parents to consider this option given the government’s advice to avoid public transport.

We provide help with transport for children who meet these conditions:

  • are aged up to eight years-old and live further than two miles from their nearest school by the shortest walking route
  • are aged eight and above and live further than three miles from their nearest school by the shortest walking route
  • need to use a route that has been classed as dangerous
  • have certain medical conditions, disabilities or a statement of complex needs. If your child has a statement of special educational needs, discuss your child’s travel needs with your special educational needs officer

Paper submissions should be used as a last resort.

Appeals

You can appeal to the transport appeal panel in writing if:

  • your application has been refused or; 
  • you are unhappy with your transport offer

Stage 1

Please submit a written request to the appeals officer within 20 days of receipt of your offer or refusal. The officer will then review your transport decision.

Your request needs to include:

  • details why we should review the decision
  • any supporting information

A senior officer will have 20 working days to review the decision in line with policy and respond.

Stage 2

If you are not satisfied with the outcome of the stage 1 appeal, you can escalate this to stage 2. This next stage is a further impartial re-consideration of the case.

If you wish to escalate to stage 2, you will need to submit a written notification of your decision. This will need to be within 20 working days of receiving the outcome of the stage one appeal.

An independent panel will review the case within 40 working days.

More information can be found in our policy documents above. 

Complaints

We aim to provide all our customers a good service, but sometimes we make mistakes.

If you're unhappy with something we've done, you are welcome to log a complaint with us via the page below.