Road and pavement repairs


There are over 1,100km of roads in this area.

Repairs are prioritised using national guidelines. The cost of maintaining a road over its lifetime is expensive and treatments that provide the best long-term value will be considered first. It is often cheaper to treat a road before it deteriorates to the point where complete replacement is necessary.

Sometimes it will look like a ‘good’ road is being treated when we are addressing structural problems beneath. These problems are identified by radar surveys and the work maintains the condition of the road.


A pothole is a sharp-edged hole usually created by water, weather damage, or heavy vehicles.

For us to repair them, a pothole must be more than 4cm deep and 30cm across in the road, or deeper than 2cm and more than 15cm across on a pavement. A dangerous pothole is one in the road that exceeds these dimensions and is in a location likely to cause a vehicle to lose control.

We aim to investigate potholes on roads and pavements within 24 hours of being told about them. Where necessary, we will carry out emergency repairs to make dangerous potholes safe, and aim to repair 95% of other holes within 28 days.

Not all defects are potholes and we won’t repair those that don’t meet our intervention levels, but we will continue to monitor them and arrange repairs when they do.


There are over 600km of pavements in North Somerset.

We repair:

  • broken, cracked or uneven slabs
  • uneven ironwork and potholes with a trip exceeding 2cm
  • depressions deeper than 2cm and more than 15cm across

Our contractors are responsible for making sure safe diversions are in place for traffic and pedestrians. We are not responsible for the repair of pavements on private streets.

To report a road or pavement problem you will need to register and sign in to MyAccount.