People who are sleeping rough

Anyone concerned about a rough sleeper should contact StreetLink on 0300 500 0914. Streetlink is the national rough sleeping helpline which alerts local services.

We work in partnership with the YMCA to provide outreach support to all rough sleepers in North Somerset. 

There are lots of agencies in North Somerset who provide help and services to people who are sleeping rough including day centres, daily meals, medical help and outreach support.

Severe weather

During spells of particularly cold weather the severe weather emergency protocol (SWEP) is activated. 

Homeless people who are not rough sleeping

Most single homeless people are not sleeping rough but are ‘sofa surfing’ and staying between family and friends. We provide help and advice and provide accommodation to those who are particularly vulnerable.

Homeless prevention team

Town Hall, Walliscote Grove Road, Weston-super-Mare, BS23 1UJ

You can request contact with our housing advisors 24 hours a day 7 days and a week. We aim to call you back the same working day.

To request contact, go to our Housing Jigsaw website and complete a short questionnaire.

Alternatively, if you have a support worker they can refer to our service on your behalf using the same web link.