Privacy and cookies

Privacy and data protection

When completing forms you may be asked for personal information such as name, address and postcode. It is only when you supply this type of information that you can be personally identified.

Information may be collected:

  • to fulfil your request for information or services
  • to improve our site
  • as part of the consultation process

We are registered with the Data Protection Act 1998 for the purpose of processing personal data in the performance of our legitimate business. Any information we hold will be processed in accordance with the principles set out in the act, which we must comply with. We will:

  • continue to strengthen our procedures for maintaining the confidentiality of all personal information we hold
  • require all of our employees to comply fully with data protection principles
  • hold the minimum personal information necessary to enable us to perform our functions, which is erased once the need to hold it has passed
  • make every effort to ensure this information is accurate, up-to-date and that any inaccuracies are corrected without unnecessary delay
  • obtain and process all personal data in accordance with the fair processing code
  • design our systems and processes to comply with data protection principles
  • not publish personal data on our website without the explicit consent of its subject
  • take immediate action if we discover that our policies are not being complied with

Any personal information will only be disclosed for notified purposes to:

  • our staff – where the information is vital to their work
  • the courts – under the direction of a court order
  • our partners – strictly in accordance with agreed protocols
  • others – as detailed in the notified register entry

We use your email address for council information and news. We use an external supplier to send these emails, but we remain responsible for the security of your data. Your email address will be gathered from information you have given when interacting with us and you will always have the opportunity to unsubscribe from this list. You can always re-subscribe in the future.

We use the information collected to:

  • improve the content of this site
  • customise the content and layout of this site
  • notify users (with their consent) about updates to this site
  • contact users (with their consent) for marketing purposes

We do not share the information with other organisations for commercial purposes.

Fair processing notice – sharing of data with a specified anti-fraud organisation

Fraud costs the public sector an estimated £20.6 billion a year. It is in all our interests to prevent it. Public authorities have a particular responsibility to ensure that taxpayers’ money is not taken out of the system fraudulently.

We are required by law to protect the public funds we administer. Section 68 of the Serious Crime Act 2007 was introduced as part of government commitment to preventing fraud. Section 68 enables public authorities to disclose information for the purposes of preventing fraud as a member of a specified anti-fraud organisation, or otherwise in accordance with any arrangements made with such an organisation.

A specified anti-fraud organisation facilitates the sharing of information for the prevention of fraud and is specified by an order made by the Secretary of State. We may disclose the information you provide to a specified anti-fraud organisation for the purposes of preventing fraud.

Disclosures of information from a public authority to a specified anti-fraud organisation are subject to a code of practice. All disclosures must be made in accordance with the Data Protection Act 2008.

We will conduct data matching on internal systems using information gathered by council services and partner organisations for the purpose of preventing and detecting fraud.

Data matching involves comparing computer records held by one organisation with other computer records held by the same or another organisation to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate an inconsistency which requires further investigation. We make no assumption as to whether there is fraud, error or other explanation until an investigation is carried out.

Data will also be provided as requested to participate in the national fraud initiative data matching exercises.


This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Google Analytics

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have these names:

  • _utma,
  • _utmb
  • _utmc
  • _utmz

The information generated relating to our website is used to create reports about its use.

Interactive maps

Our interactive map uses cookies to function. By entering search criteria and selecting information provided, you are requesting a service which requires the use of a cookie to return data. The cookie does not contain any personal information and is not used for any purpose beyond enabling the service you have requested. Provision is made for this type of cookie in the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Social plug-ins

Social plug-ins for Twitter and Facebook on our website may also set or retrieve cookies on your machine if you are logged in to these websites, or have previously downloaded cookies controlled by these sites. This is beyond our control and we recommend you visit their websites to research their cookie and privacy policy.

Agilisys Engage

We use Agilisys Engage to understand how our visitors are using our website. We use this data to help make improvements to how we present information on the website and improve our online forms to make them easier to use.

Using Agilisys Engage, we collect:

  • the address of the device you are using to view our site
  • which pages you visit and at what times
  • how you interact with our pages – what mouse movements you make, whether you scroll down the page, how long you take filling in the various boxes in forms online
  • if you login to MyAccount, we remember the email address you use

It helps us to understand when visitors make more than one visit to our website. We use standard tracking tools to remember that you have been to our site before. The tracking technology is called a ‘cookie’.

If you look in your web browser’s settings it will show you which cookies you have. You are likely to have lots of cookies from the different sites that you visit on the internet. The cookies that have come from the Agilisys Engage tool are:

  • gn_cscv2
  • LGNref

North Somerset Online Directory

The cookies used for this site are:

  • Generic Session Cookie (JSESSIONID) – this cookie is essential for various parts of the website to function properly. It expires when you close your browser
  • KB5 Cookies (KBCookie and KBLoggedIn) – KB5 manages the display of the website. These two cookies are essential for various parts of the website to function properly. __KBCookie__ contains a unique string to identify your session and __KBLoggedIn__ flags your authentication status. These cookies expire when you close your browser