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Adult social care and health

Help to make a decision about care

Care navigators

The care navigator service is a free service for people aged 18 and over who are responsible for paying for their own social care. Social care is centred on improving well-being and enabling people to live as independent a life as possible, for example supporting people with:

  • personal care
  • mealtimes
  • shopping

Care navigators provide information and practical help regarding care and support options in the local community.

People responsible for paying for their own social care include those who:

  • have over £23,250 in savings (or £46,500 in joint savings)
  • do not wish to disclose their finances
  • do not meet the eligibility criteria following a care assessment completed by North Somerset Council
  • do not wish to have an assessment of their care needs completed by North Somerset Council

Care navigators can offer support to people who live at home, in a care home or people who are being discharged from hospital.

Care navigators can:

  • provide free impartial advice and support and use local knowledge to tailor a service to meet individual needs and help achieve best value for money
  • provide support via telephone calls or a home visit, whichever you prefer
  • help people access a range of community services in North Somerset
  • give you lists of care agencies and care homes
  • advise you on all the options to deliver the care package you need so that you can choose what suits you best
  • advise on Attendance Allowance, Personal Independence Payments, Carers Allowance and funded nursing care

To make a referral or for more information call Care Connect on 01275 888 801