Help signing in to MyAccount

Once you have registered for MyAccount, you can sign in from any page of this website. There’s a ‘sign in’ button in the top right-hand corner of the screen.

If you don’t have an account, you need to register before you can use the MyAccount service.

Trouble logging in

You need to use the same email address and password you entered when you first set up your account. You must make sure you activate your account. To do this, just click on the link in the activation email we sent you when you registered.

Forgotten passwords

You can reset your password from the sign in page. You’ll be asked to answer the secret question you set up when you registered.

You can change your password in MyAccount by clicking on ‘my details’ and selecting ‘change password’. You’ll be asked to enter your existing and new passwords.


If you contact us by phone to reset your password, we’ll give you a passcode as part of the security validation. You will need to enter your passcode when you change your password online. If you didn’t reset your password at that time, we will still ask for your passcode when you do it online later.

I no longer have access to the email address I used to register

You can update your email address from within MyAccount. To do this, sign in to MyAccount with your previous email address as normal. In the ‘my details’ section there’s an option to update your email address. There is no need to update your password.

The next time you log in, you will need to use the new email address.

Changing the name on an account

If you want to tell us about a name change, for example by marriage or deed poll, email any supporting documentation to

Additional help and support

If you’re having difficulty using MyAccount, updating your details or accessing services, please contact us and we will respond to you as soon as we can.