Privacy and cookies

Privacy and data protection

We are registered with the Information Commissioner’s Office for the purpose of processing personal data in the performance of our legitimate business. Any information we hold will be processed in accordance with the principles set out in the act, which we must comply with. We will:

  • continue to strengthen our procedures for maintaining the confidentiality of all personal information we hold
  • require all of our employees to comply fully with data protection principles
  • hold the minimum personal information necessary to enable us to perform our functions, which is erased once the need to hold it has passed
  • make every effort to ensure this information is accurate, up-to-date and that any inaccuracies are corrected without unnecessary delay
  • obtain and process all personal data in accordance with the fair processing code
  • design our systems and processes to comply with data protection principles
  • not publish personal data on our website without the explicit consent of its subject
  • take immediate action if we discover that our policies are not being complied wit

Any personal information will only be disclosed for notified purposes to:

  • our staff – where the information is vital to their work
  • the courts – under the direction of a court order
  • our partners – strictly in accordance with agreed protocols
  • others – as detailed in the notified register entry

With your consent, your email address will be gathered from information you have given when interacting with us, for providing you with council information and news. We use an external supplier to send these emails, but we remain responsible for the security of your data. You will always have the opportunity to unsubscribe from this list. You can always re-subscribe in the future.

We use the information collected to:

  • improve the content of our website
  • customise the content and layout of our website
  • notify users (with their consent) about updates to our website
  • contact users (with their consent) for marketing purposes

Under the conditions of the Digital Economy Act 2017, we may share personal data provided to us with other public authorities as defined in the Act, for the purposes of fraud or crime detection or prevention (see fair processing notice below), to recover monies owed to us, to improve public service delivery, or for statistical research. We do not share the information with other organisations for commercial purposes.

Fair processing notice – sharing of data with a specified anti-fraud organisation

Fraud costs the public sector an estimated £20.6 billion a year. It is in all our interests to prevent it. Public authorities have a particular responsibility to ensure that taxpayers’ money is not taken out of the system fraudulently.

We are required by law to protect the public funds we administer. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

The Cabinet Office is responsible for carrying out data matching exercises.  Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.

Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Cabinet Office currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Cabinet Office for matching for each exercise, and these are set out in the Cabinet Office’s guidance.

The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Cabinet Office is subject to a Code of Practice.  For information on the Cabinet Office’s legal powers and the reasons why it matches particular information, see:


This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Google Analytics

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have these names:

  • _utma,
  • _utmb
  • _utmc
  • _utmz

The information generated relating to our website is used to create reports about its use.

Interactive maps

Our interactive map uses cookies to function. By entering search criteria and selecting information provided, you are requesting a service which requires the use of a cookie to return data. The cookie does not contain any personal information and is not used for any purpose beyond enabling the service you have requested. Provision is made for this type of cookie in the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Social plug-ins

Social plug-ins for Twitter and Facebook on our website may also set or retrieve cookies on your machine if you are logged in to these websites, or have previously downloaded cookies controlled by these sites. This is beyond our control and we recommend you visit their websites to research their cookie and privacy policy.

Agilisys Engage

We use Agilisys Engage to understand how our visitors are using our website. We use this data to help make improvements to how we present information on the website and improve our online forms to make them easier to use.

Using Agilisys Engage, we collect:

  • the address of the device you are using to view our site
  • how you interact with our pages – what mouse movements you make, whether you scroll down the page, how long you take filling in the various boxes in forms online

Agilisys Engage helps us to understand when visitors make more than one visit to our website. We use standard tracking tools to remember that you have been to our site before. The tracking technology is called a ‘cookie’.

If you look in your web browser’s settings it will show you which cookies you have. You are likely to have lots of cookies from the different sites that you visit on the internet. The cookies that have come from the Agilisys Engage tool are:

  • LGNref


Hotjar helps us to learn how people use our website so we can make improvements. It does this by showing us where people go on different pages of the website during their visit. The cookie that comes from Hotjar is _hjIncludedInSample.

North Somerset Online Directory

The cookies used for this site are:

  • Generic Session Cookie (JSESSIONID) – this cookie is essential for various parts of the website to function properly. It expires when you close your browser
  • KB5 Cookies (KBCookie and KBLoggedIn) – KB5 manages the display of the website. These two cookies are essential for various parts of the website to function properly. __KBCookie__ contains a unique string to identify your session and __KBLoggedIn__ flags your authentication status. These cookies expire when you close your browser