Apply for or renew your bus pass

Sorry! Our online application service is temporarily unavailable while we upgrade to a new system. Please follow the instructions below. If you have any questions please call the Diamond Travelcard team on 01934 426 426.

Apply for a bus pass

Older person’s pass

To apply, please download our travelcard booklet and fill in the application form or phone us on 01934 426 426 for a printed copy.

Send it to us with a current passport-sized photograph together with proof of age and address.

Proof of age can be:

  • birth certificate
  • passport
  • driving licence
  • entitlement to a pension.

Proof of address can be:

  • driving licence
  • utilities bill
  • council tax bill

You will receive your new travelcard by post within two weeks of completing your application. Passes last between one and five years and the expiry date will probably be the same as your birthday. You will be sent a reminder letter a few weeks before your pass is due for renewal.

Disabled pass

To qualify for a disabled travelcard you must:

  • be blind or partially-sighted
  • be profoundly or severely deaf
  • be without speech
  • be disabled or have suffered an injury which has a substantial and long-term effect on your ability to walk
  • be without arms or have long-term loss of use of both arms
  • have learning difficulties
  • be unable to drive for medical reasons, not including drivers banned for drug or alcohol use

You will need evidence that you live in North Somerset (for example a utility bill), a passport-sized photograph and proof of eligibility.

We’ll send you a renewal application form about four weeks before the expiry date shown on your pass. If you haven’t received a renewal application, contact us. Your new card will be sent out shortly before your current card expires.

Renew your bus pass

Older person’s pass

If you have received a renewal reminder letter please call 01482 486 497 and quote your unique renewal code. You will receive your new travelcard by post within two weeks of completing your application.

Lost or stolen passes

There is a charge of £9 to replace lost or stolen passes please call 01934 426 426 or email diamond.travelcard@n-somerset.gov.uk to arrange a replacement.