Help with report or request it on MyAccount

If you’re having trouble logging on to MyAccount, or you need help with a passcode, see our help with signing in to MyAccount page

Registering for MyAccount makes it easy for you to report and request services. It will save you time and allow you to get in touch with us at any time of the day. Contacting us this way saves us money, which we can use to provide essential services to local residents.

register for MyAccount

You can now report or request a range of issues and services in North Somerset through MyAccount, such as:

  • missed recycling and waste collections
  • exchanging, replacing or removing waste containers
  • ordering a new waste container
  • waste complaints and enquiries
  • fly-tipping and street cleansing
  • recycling banks
  • park or play areas
  • grass cutting
  • lakes, ponds and ditches
  • highways
  • public rights of way

We will add more services to MyAccount soon.

If you need to report something else, use the do it online page.

How to make a report

The reports for waste are on the main ‘report or request it’ page. You can report other issues, such as fly-tipping and street cleansing by selecting ‘other reports’.

When not to use report or request it

We can only deal with issues on public land. If the issue is on private land, you should only report it if there is potential to cause a public health issue.

In an emergency you should always contact emergency services.

If you’re having trouble logging on to MyAccount, or you need help with a passcode, see our help with signing in to MyAccount page