Privacy notice – assisted collections

North Somerset Council is registered with the Information Commissioner’s Office for the purposes of processing personal data.  The information you provide will be held and used in accordance with the requirements of UK and European data protection law.  The information will form part of your Waste account, and held for six years following the cessation of the assisted waste collection service.

Unless otherwise agreed with you, we will only collect the minimum personal data required to deliver the service, which includes your name, contact details, and details of your physical or mental health in support of your assisted waste collection application.  It does not include any information relating to criminal convictions or offences.  Failure to provide the information could result in us being unable to process your request for an assisted collection service.

The information will be used to assess your eligibility for the assisted waste collection service, a task we carry out in the public interest under the Environmental Protection Act 1990 and in accordance with Articles 6(1)(e) and 9(2)(g) of GDPR.

If you are deemed eligible for the assisted waste collection service, your name and address only will be shared with Biffa Municipal Ltd., in order for them to deliver the service.  We will not use your personal information in a way that may cause you unwarranted nuisance, and at no point is your data shared or processed outside of the UK.

We may lawfully disclose information to public sector agencies to prevent or detect fraud or other crime, or to support the national fraud initiatives and protect public funds under the Local Audit and Accountability Act 2014.  Under the conditions of the Digital Economy Act 2017, we may also share personal data provided to us with other public authorities as defined in the Act, for the purposes of fraud or crime detection or prevention, to recover monies owed to us, to improve public service delivery, or for statistical research.  We do not share the information with other organisations for commercial purposes.

You have the right to see the personal data we process about you, as well as the right of objection, rectification and restriction (to destruction of records only).  For details of how to make such a request, please click here.

If you have any questions or concerns about the way we process your personal data, our Data Protection Officer can be contacted at