Recycling and waste collection update – July 2019

Due to staff absences and vehicle breakdowns we’re running behind on a number of recycling and garden waste rounds.

Please leave your containers out and we’ll collect them as soon as possible.

Tuesday 16 July – 6pm update

Following the delays for some of our residents over the past two weeks, recycling and waste collections are beginning to settle down now. Our contractors Biffa have been using extra crews and vehicles each day to catch-up on collections that have been missed. They have also apologised for the inconvenience caused to residents.

We are not satisfied with the level of service that our residents have experienced and we will continue to work with Biffa to ensure they have short and long-term plans in place to reduce the risk of further disruption. While we accept that there are unforeseen factors that can cause delays – such as staff absence, vehicle breakdowns, extreme weather and problems on the roads – we won’t accept it taking so long to return the service to normal.