Street lights and signs
Street lights, illuminated signs and traffic lights
To report a problem with traffic lights 24 hours a day call 0800 854 229. This does not include temporary traffic lights.
The traffic lights on motorway roundabouts are looked after by Highways England, so faults should be reported using their helpline on 0300 123 5000.
Temporary traffic lights
To report a problem with temporary traffic lights, email firstname.lastname@example.org.
Street lights and illuminated signs
Not all street lights are owned and maintained by us. A small number are owned and maintained by town and parish councils, for historic reasons. In new developments, lighting remains the responsibility of the developer until transfer to us has taken place.
We inspect our street lights every year. Any found to be unsafe will be replaced with galvanised steel or aluminium columns with LED lights.
LED lights use significantly less electricity and have a lifespan of about 20 years, making them much cheaper to maintain. This reduces the amount of carbon emissions from the electricity production needed to operate them. They emit light in a specific direction so they can provide uniform illumination of an area, so reducing light spill and pollution.
The street lights on motorways are looked after by Highways England, so any faults should be reported using their helpline on 0300 123 5000.sign in to report a street light or illuminated sign
Emergency problems should be reported by phone. Contact us Monday to Friday 9am to 5pm on 01934 888 888, or outside these hours on 01934 622 669.