A pothole is a sharp-edged hole usually created by water, weather damage, or heavy vehicles.
For us to repair them, a pothole must be more than 4cm deep and 30cm across in the road, or deeper than 2cm and more than 15cm across on a pavement. A dangerous pothole is one in the road that exceeds these dimensions and is in a location likely to cause a vehicle to lose control.
We aim to investigate potholes on roads and pavements within 24 hours of being told about them. Where necessary, we will carry out emergency repairs to make dangerous potholes safe, and aim to repair 95% of other holes within 28 days.
Not all defects are potholes and we won’t repair those that don’t meet our intervention levels, but we will continue to monitor them and arrange repairs when they do.report a pothole