Health advice

Last updated 11.31am Tuesday 31 March

What you need to do

Stay at home

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • Stay two metres (6ft) away from other people
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms. There’s full guidance on staying at home and away from others, including the only reasons why you should leave your home, on the government website:

go to government guidance

Everyone must stay at home to stop coronavirus spreading

You should only leave your home for one of these four reasons:

  • shopping for basic necessities such as food and medicine – this be as infrequent as possible
  • one form of exercise a day – for example a run, cycle or walk. Do this alone or with members of your own household. Stay at least two metres away from anyone else
  • any medical need, or to provide care or help to a vulnerable person
  • travelling to and from work – but ONLY where this absolutely cannot be done from home
These reasons are exceptions – even when doing these you should be minimised time spent outside of your home and make sure you are at least two metres away from anyone who isn’t from your own household.

Staying at home if you’re at high risk of getting seriously ill from coronavirus

If you are at high risk of getting seriously ill from coronavirus, you should follow the government advice and stay at home for at least 12 weeks, avoiding any face-to-face contact.

go to guidance for extremely vulnerable people

If you have a medical condition that makes you extremely vulnerable to coronavirus you can register on teh government website so you can ask for help with getting deliveries of essential supplies like food. The service is free and you can register yourself or someone else.

You may be high at risk from coronavirus if you:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant and have a serious heart condition

If you’re not sure whether your medical condition makes you extremely vulnerable, the advice is to register anyway.

register yourself or someone else as extremely vulnerable
If you’re at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.

Staying at home if you or someone you live with has or might have symptoms of coronavirus

The most common symptoms of coronavirus are:

  • a new continuous cough and/or
  • a high temperature (you feel hot to touch on your chest or back)

If you have, or think you have, either or both of these symptoms, you should stay at home. Do not go to a GP surgery, pharmacy, the Minor Injury Unit in Clevedon or hospital.

How long you need to stay at home will depend on whether you live alone or in a household with other people. Go to the government website for the latest guidance for staying at home and self isolating:

go to staying at home and self-isolation guidance

You can also watch this NHS video about stay at home advice:

How to stop coronavirus spreading

There are things you can do to reduce the risk of you and anyone you live with getting ill with coronavirus:


  • wash your hands with soap and water more often, do this for at least 20 seconds
  • use hand sanitiser if soap and water aren’t available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards


  • touch your eyes, nose or mouth if your hands are not clean

The NHS website has lots of health information and advice, including symptoms and tips on how to avoid catching or spreading coronavirus:

go to the NHS website

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough) use the NHS 111 coronavirus service:

go to the NHS 111 coronavirus service

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice from the NHS about getting medical help at home:

Pregnancy advice

If you’re pregnant and worried about coronavirus, the Royal College of Obstetricians and Gynaecologists has information and advice on their website:

go to pregnancy advice

Mental health and wellbeing