Council Tax payments during the coronavirus outbreak

We want to make sure that people who need financial help during the coronavirus crisis are not worrying about their Council Tax payments.

Council Tax helps us to run important local services, many of which are under pressure during this time, so if you can afford to pay your monthly instalments then please continue to do so.

Council Tax support

If you are of working age and already receive a Council Tax support discount, this will be increased by a further £150 this year. The discount will be automatically applied to your account and you will receive a new bill.

If you are considering claiming Universal Credit due to loss of income, tell the Department for Work and Pensions that you also wish to claim Council Tax support. Your details will automatically be passed onto us to start your support claim.

Crisis payments

If you are in financial crisis and are waiting for your Universal Credit claim to be processed, you should contact the Department for Work and Pensions via your online journal, as they are responsible for managing advance payments of benefits.

If you are in financial crisis and have no money for food or other basic supplies or household equipment, and are not waiting for a benefit claim to be processed, you might be able to claim assistance from our welfare provision scheme.

The scheme can help you by providing foodbank vouchers, help with fuel payments and emergency travel costs, as well as clothing and basic household appliances.

Problems paying your council tax

Even if we have sent you reminder notices or text messages, we will not be carrying out any further recovery action over the coming months.

If you are having problems paying your Council Tax, please contact us to discuss either a payment holiday or reduced payments.

You can also call us on 01934 888 144, but please be aware that we are currently experiencing a high level of calls and you may have to wait in a queue to speak to someone.