Health advice

What you need to do

To help protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces, if you’re able to
  • make space - stay at least a metre away from people not in your household

If you’re feeling unwell, get a test and do not leave home for at least 10 days.

There’s full guidance on the government website.

If you have symptoms, stay at home and book a test

If you or someone you live with have one or more symptoms of coronavirus – no matter how mild – stay at home and book a test.

The symptoms are:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell

Book a test at or call 119. Only leave home to get tested

If you have symptoms of coronavirus or you have received a positive coronavirus test result, you must stay at home for at least 10 days from when your symptoms started.

If you live with others and you are the first in the household to have symptoms of coronavirus (COVID-19), then you must stay at home for at least 10 days. All other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill.

For more information go to the government website:

NHS test and trace – if you test positive

If you test positive you will be contacted by the NHS test and trace service and asked to provide information about recent close contacts.

You’ll be contacted by email, text or phone. Text messages will come from NHStracing, calls will come from 03000 135 000.

You will NEVER be asked:

  • for your bank account details or to make a payment
  • for any passwords or PINs
  • to set up a password or PIN number over the phone
  • to call a premium rate number

For more information go to the NHS test and trace website:

If you’ve been in contact with someone who has coronavirus

If you’re contacted by the NHS test and trace service and told you’ve been in contact with someone who has tested positive for coronavirus, you must stay at home (self-isolate) for 14 days.

This is so you minimise the risk of spreading coronavirus on to anyone else.

You should stay at home – don’t leave home for any reason. If you need food or medicine order online or ask family and friends to drop it at your home. There are also a number of support groups in North Somerset – find out more on our North Somerset Together page:

Avoid contact with anyone you’re living with as much as possible. If you don’t have symptoms then people you live with don’t need to self-isolate. If you develop symptoms you should book a test at and you and your household should self-isolate.

Guidance for people who are at high risk of getting seriously ill from coronavirus

People who are at high risk of getting seriously ill from coronavirus, should follow the government advice for shielding.

People who are shielding remain vulnerable and should continue to take precautions but may now choose to leave their home, as long as they are able to maintain strict social distancing. If you choose to spend time outdoors, you may do so with members of your own household. If you live alone, you can spend time outdoors with one person from another household. Ideally, this should be the same person each time.

If you do go out, you should take extra care to minimise contact with others by keeping two metres apart.

From Monday 6 July people who are shielding:

  • may meet in a group of up to six people outdoors, including people from different households, while maintaining strict social distancing
  • no longer need to observe social distancing with other members of your household
  • can follow the wider guidance for single adult households (adults living alone or single parents with children under 18)and may form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance

The government is advising that shielding will be paused from Saturday 1 August.

How to stop coronavirus spreading

There are things you can do to reduce the risk of you and anyone you live with getting ill with coronavirus:


  • wash your hands with soap and water more often, do this for at least 20 seconds
  • use hand sanitiser if soap and water aren’t available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards


  • touch your eyes, nose or mouth if your hands are not clean

The NHS website has lots of health information and advice, including symptoms and tips on how to avoid catching or spreading coronavirus:

What to do if you need medical help not related to coronavirus

The NHS is still there for you. If you need medical help, or have symptoms you’re worried about, it’s important to contact your GP or attend a hospital to get the care you need. Remember if you’re going to a hospital, you’ll need to wear a face covering.

  • for health information and advice, you can also use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice from the NHS about getting medical help at home:

Pregnancy advice

If you’re pregnant and worried about coronavirus, the Royal College of Obstetricians and Gynaecologists has information and advice on their website:

Mental health and wellbeing