We have three contact centres:
- Council Connect – for queries and reports for services such as waste collections, potholes, fly-tipping and streetlights
- Care Connect – for adult and children’s social services
- Council Tax and benefits – for Council Tax, benefits and the Welfare Provision Scheme
This dashboard shows the number of calls made to the three contact centres, the number of calls answered, the percentage of calls not answered and the average wait time.
The data can be looked at for the whole year, or by month by selecting the drop down. The data will be updated after the end of every month.