Care navigators

The care navigator service is a free service for people aged 18 and over who are responsible for paying for their own social care. 

Social care is centred on improving well-being and enabling people to live as independent a life as possible. For example this may mean supporting people with: 

  • personal care 
  • mealtimes 
  • shopping 

Who is eligible

People responsible for paying for their own social care include those who: 

  • have over £23,250 in savings (or £46,500 in joint savings) 
  • do not wish to disclose their finances
  • do not meet the eligibility criteria following a care assessment completed by North Somerset Council
  • do not wish to have an assessment of their care needs completed by North Somerset Council

How they can help

Care navigators provide information regarding care and support options and signpost to services in the local community. 

They can offer advice to people who live at home, in a care home, or people who are being discharged from hospital. 

Other ways they can help include:

  • providing free impartial advice and support and use local knowledge to tailor a service to meet individual needs and help achieve best value for money
  • providing support via telephone calls or a home visit, whichever you prefer
  • getting you access to a range of community services in North Somerset
  • giving you lists of care agencies and care homes
  • advising you on all the options to deliver the care package you need so that you can choose what suits you best
  • advising on Attendance Allowance, Personal Independence Payments, Carers Allowance and funded nursing care

To make a referral or for more information call Care Connect on 01275 888 801