Report a missed collection
If we haven’t emptied your containers on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to advise us by the end of Monday.
After you have told us, leave your containers out so we can come back and empty them, usually within 48 hours of your report.
The quickest way to report your missed collection is to register and sign in to MyAccount.
sign in to report a missed collection