Carelink

key safe man advertCarelink is our monitored community alarm service. It provides help at the touch of a button for older or vulnerable people who live independently.

The Carelink system is activated by pressing the button on the unit, pendant or wrist watch which connects to our monitoring centre. You will not need to be near a telephone to speak to us. If you press the button by accident, tell our friendly operator you are OK and they will reset your Carelink.

If you can’t speak we make sure someone you trust checks that you are OK – you’ll need to give the name of someone you would like us to contact in an emergency when you sign up for Carelink. If you don’t have anyone living locally that could check on you in this situation, Response24 can help.

Response24

This is a 24-hour emergency response service available through Carelink at no extra cost.

If you don’t have anyone living locally who we could contact in an emergency, we can contact Response24 instead, who will send someone to help. You need a keysafe installed – Response24 don’t keep keys to your property so you have complete peace of mind.

The service fits around your needs and can provide emergency care, welfare checks and support after a fall, as well as many others services. This can be a long-term arrangement, or just for a short period if your usual contact is on holiday.

Installation

Carelink is connected by experienced installers by appointment. All you need is a standard telephone socket and a spare power socket on the same wall. The system will not affect your normal telephone. It only takes a few minutes to install but we will need time to explain how it works and complete paperwork.

Care Connect

01275 888 801

care.connect@n-somerset.gov.uk