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If you are unhappy with the way we have handled
your Freedom of Information request you have the right to
complain.
You can complain by writing to our Corporate Information
Manager.
However, in order to handle your complaint efficiently it would
help if you could include the following in your correspondence:
- The Freedom of Information request reference we sent you
- The date of the request and to whom it was made - This is
important if you don't know the request reference
- Your contact details
We will provide reasonable assistance to prepare a complaint
such as helping you to write it down or locate the original
request.
We will acknowledge your complaint within five working days of
receipt, respond within 20 working days and inform you of our
progress.
If you are dissatisfied with the way we respond, you can
complain to the Director of Finance and Resources under our formal
complaints procedure.
If you have gone through this procedure and are still dissatisfied
you can take your complaint to the
Information
Commissioner. |