We are committed to the delivery of quality services and
want you to be able to have your say on any issues which affect you
so we can continue to improve.
How can I tell you what I
think?
You can:
- complain to us if things
have gone wrong
- compliment our services
if you think we've done well
- suggest things to us to
make improvements
I need to complain - what's the best
way?
If you know the specific service that your complaint is about
contact the officer you've been dealing with or
service manager in the first instance. You can download our
compliments, suggestions and complaints
leaflet (pdf, Nov 11, 123KB) which also has
details on how to give us feedback.
I'm not satisfied with the response
to my complaint, what can I do?
If you are not satisfied with the outcome of your complaint
after taking the matter up with the relevant service, you can
complain to our chief executive officer via our
customer
services officer.
If I disagree with the final response
to my complaint, is there anything else I can do?
If you are not satisfied with the response from our chief
executive officer, you can ask for your complaint to be examined by
the Local Government Ombudsman
(LGO).
Can my councillor help me with my
complaint?
You can ask your local councillor for
advice and support and they may take up the complaint on your
behalf.
How quickly can I expect to receive a
response when I contact you?
We aim to reply in ten working days, but if we can't we'll
contact you and let you know why and when you can expect a full
response. You can download our
what you can expect from us
leaflet (pdf, Nov 11, 116KB) for more information.
What is your customer care
charter?
Our
customer care charter sets out the standards of service
you can expect from us.
What steps do you take against
violence and agressive behaviour?
We will not tolerate violent or abusive behavior against our
staff and we will take action to protect our employees. Our staff,
councillors and contractors, working on our behalf, should not have
to work in fear of assault or abusive behaviour.
We consider these to be unacceptable standards of behaviour
against our staff:
- physical violence
- threats or threatening behaviour
- threatening or abusive Language involving excessive swearing or
offensive remarks
- derogatory racial or sexual remarks
- offensive sexual gestures or behaviours
- malicious allegations relating to members of staff or
councillors
- wilful damage to our property
- theft
- drug dealing or use (including alcohol except where a relevant
alcohol license is in place) in or on our premises or
property
How can I give you feedback about
your website?
If you have any questions or suggestions related to this website
contact our Web Editor, we're
always pleased to have your feedback.
