We are committed to the delivery of quality services and
want you to be able to have your say on any issues which affect you
so we can continue to improve.
How can I tell you what I
I need to complain - what's the best
If you know the specific service that your complaint is about
contact the officer you've been dealing with or
service manager in the first instance. You can download
our customer feedback leaflet (pdf) which
also has details on how to give us feedback.
I'm not satisfied with the response
to my complaint, what can I do?
If you are not satisfied with the outcome of your complaint
after taking the matter up with the relevant service, you can
complain to our chief executive officer via our
If I disagree with the final response
to my complaint, is there anything else I can do?
If you are not satisfied with the response from our chief
executive officer, you can ask for your complaint to be examined by
the Local Government Ombudsman
Can my councillor help me with my
You can ask your local councillor for advice and support and
they may take up the complaint on your behalf.
Find out who your councillor is.
How can I
complain about a councillor?
If you need to you
make a complaint about a councillor.
How quickly can I expect to receive a
response when I contact you?
We aim to reply in ten working days, but if we can't we'll
contact you and let you know why and when you can expect a full
response. You can download our
what you can expect from us leaflet (pdf)
for more information.
What is your customer care
customer care charter sets out the standards of service
you can expect from us.
What steps do you take against
violence and aggressive behaviour?
We will not tolerate violent or abusive behavior against our
staff and we will take action to protect our employees. Our staff,
councillors and contractors, working on our behalf, should not have
to work in fear of assault or abusive behaviour.
We consider these to be unacceptable standards of behaviour
against our staff:
How can I give you feedback about
If you have any questions or suggestions related to this website
contact our Web Editor, we're
always pleased to have your feedback.
Town Hall, Walliscote Grove Road, Weston-super-Mare BS23