We are committed to the delivery of quality services and want you to be able to have your say on any issues which affect you so we can continue to improve.
How can I tell you what I think?
You can:
I need to complain - what's the best way?
If you know the specific service that your complaint is about contact the officer you've been dealing with or service manager in the first instance. You can download our customer feedback leaflet (pdf) which also has details on how to give us feedback.
I'm not satisfied with the response to my complaint, what can I do?
If you are not satisfied with the outcome of your complaint after taking the matter up with the relevant service, you can complain to our chief executive officer via our customer services officer.
If I disagree with the final response to my complaint, is there anything else I can do?
If you are not satisfied with the response from our chief executive officer, you can ask for your complaint to be examined by the Local Government Ombudsman (LGO).
Can my councillor help me with my complaint?
You can ask your local councillor for advice and support and they may take up the complaint on your behalf. Find out who your councillor is.
How can I complain about a councillor?
If you need to you can make a complaint about a councillor.
How quickly can I expect to receive a response when I contact you?
We aim to reply in ten working days, but if we can't we'll contact you and let you know why and when you can expect a full response. You can download our what you can expect from us leaflet (pdf) for more information.
What is your customer care charter?
Our customer care charter sets out the standards of service you can expect from us.
What steps do you take against violence and aggressive behaviour?
We will not tolerate violent or abusive behavior against our staff and we will take action to protect our employees. Our staff, councillors and contractors, working on our behalf, should not have to work in fear of assault or abusive behaviour.
We consider these to be unacceptable standards of behaviour against our staff:
How can I give you feedback about your website?
If you have any questions or suggestions related to this website contact our Web Editor, we're always pleased to have your feedback.
