Our Council Connect service means you can report,
request or pay for service when it is convenient for
you.
What is Council
Connect?
Council Connect is any way that you can access services that we
provide including:
- visiting our reception and libraries
- telephoning our contact centre
- accessing our services online
Why should I access these services
online?
By completing our eForms you can
be confident that the information you provide has been
passed to the team who can deal with it for you. You
also don't have to contact us during office hours to let us know
about something - these services are available all the time.
Why can't I email you the
details?
If you complete the eForm, you're prompted for all the
information that we need to deal with your
query. Sometimes you might not even know we need a
certain piece of information, which means we have to contact
you again to ask for it if you email us, adding to the amount
of time it takes to deal with your query.
What about people who don't have
internet access?
Free internet access is available at your local library,
but you can still talk to someone in our
contact
centre if you need to.
I have a variety of
requests, can I put them all one one form?
No, sorry. It's really important that you complete one
form for each individual service request because the data will be
sent to the team that deal with the service that is
specified. In some cases, the information is sent directly to
a contractor to deal with. If you have a general request, use
our complaint,
compliment or
suggestion forms.
I want feedback about
my service request, is this possible?
We offer a feedback service by email or text for highway issues
that you report. Unfortunately we are unable to offer any
other feedback options for other service at the moment, but hope to
be able to do so in the near future.
I would like to
suggest an addition the list, who can I contact?
Our web editor
would be pleased to hear your suggestions.
I tried to
report/request/pay for a service but got an error message, why was
this?
We're sorry if you encounter an error message while trying to
use the service. If you do, you can help us by telling our
web editor:
- what error message you saw (written details or a screen
print)
- which eForm you were trying to use
- what you were doing, how far through the form you were
- the approximate time and date of the error
- which operating system (including version) you were using at
the time
Our techincal team will then try to recreate the problem and
find a fix for it.
How do I find out more
about the service I have accessed?
We have details about the majority of our service online, use
the Google search box in the top right hand corner of the page to
search our website.
I want to report,
request or pay for a service not listed here - can I suggest
another service?
Yes, we're always pleased to hear your suggestions. Contact our
Web Editor and let them know what your suggestion is. We might
not be able to do it straightaway, but all valis suggestions will
be considered.
