council connect

Our online services are available 24 hours a day, seven days a week. 

Services are listed alphabetically by subject - scroll down or click on the letters to find the service you need.  Please fill in the correct form for the service you need, otherwise we may not be able to deal with your request properly.  To find out more, view our frequently asked questions.

A  |  B  |  C  |  D  |  E  |  F  |  G  |  H  |  I  | J  |  K  |  L  |  M  |  N  |  O  |  P  |  Q  |  R  |  S  |  T  |  U  |  V  |  W  |  X  |   Y  |  Z

A

• abandoned vehicles
  Report an abandoned vehicle. Find out what can we do.
• animal - dead on road or pavement
  Report a dead animal. 
• animals - stray (dogs)
  Tell us about stray dogs - choose 'stray animals - dogs' from the drop-down list.
• animals - stray or escaping (farm/livestock)
  Tell us about stray or escaping farm/livestock animals  - choose 'stray animals - farm livestock escaping/straying' from the drop-down list.

B

• broken glass
  Report broken glass in the street, on the road or on private land.
• business rates
  Pay for: council tax, business rates, invoices, housing benefit overpayment.

C

• complaints
  Make a complaint about our services.
• compliments
  Make a compliment about our services.
• council tax
  Pay for: council tax, business rates, invoices, housing benefit overpayment.
• cycle paths
  - Report a defect with a cycle path (choose the highway defect option).
  - Request hedge maintenance on a cycle path

D

• dead animal
  Report a dead animal that is on the road or pavement.
• disabled parking bay
  Request an application form for a disabled parking bay.
• dog bins
  Report a dog bin that needs emptying.
• dog fouling
  Report dog fouling in a public place.
• dogs (stray)
  Tell us about stray dogs - choose 'stray animals - dogs' from the drop-down list.
• dropped kerb
  Request an application form for a dropped kerb.

E

F

• farm livestock (escaping/straying)
  Tell us about stray or escaping farm/livestock animals  - choose 'stray animals - farm livestock escaping/straying' from the drop-down list.
• fly posting on highways
  Tell us about on highways - choose 'highways fly posting' from the drop-down list.
• fly tipping
  Report fly-tipping.
• footpaths
  - Report a defect with a footpath (choose the highway defect option).
  - Request hedge maintenance on a footpath
• fraud
  Tell us if you suspect someone is committing fraud.

G

• graffitti
  Report graffitti in a public place.
• grit bins
  Report a problem with grit bins.
• gully maintenance
  Request gully maintenance.

H

• hedge maintenance
  Request hedge maintenance for: obstructed footpaths/signage; poor visibility at junctions; overhanging hedges in a park.
• highways issues
  Report a pothole; raised, sunken, broken or missing manhole cover; highway defect, spillage on the road surface. Find out what we do.
• housing benefit overpayment
  Pay for: council tax, business rates, invoices, housing benefit overpayment.

I

• illegal encampment
  Tell us about an illegal encampment - choose 'illegal encampment' from the drop-down list.
• illuminated signs
  Report a problem with street lights; illuminated bollards/signs; traffic signals, signal controlled crossings.

J

K

L

• library services provided by LibrariesWest
  Join your local library; search the catalogue; renew and reserve items from the catalogue.
• lighting on streets
  Report a problem with street lights; illuminated bollards/signs; traffic signals, signal controlled crossings.
• litter
  Report litter on the street or in a public place; mud on the road; broken glass in the street, on the road or on private land.
• litter bins
  Report problems with litter or dog bins including: emptying; spillages near bins; requests for installation or removal.

M

• manhole covers
  Report that a manhole cover is broken or missing or has sunked below the road surface or raised above it. 
• mud on the road
  Report mud on the road.

N

O

• overgrown hedge maintenance
  Request hedge maintenance for: obstructed footpaths/signage; poor visibility at junctions; overhanging hesges in a park.

P

• parking bay for disabled use
  Request an application form for a disabled parking bay.
• pay for services
  Pay for: council tax, business rates, invoices, housing benefit overpayment.
• pothole
  Report a pothole in a road. Find out what we do.
• public rights of way
  Tell us about problems with public rights of way - choose 'public rights of way' from the drop-down list.

Q

R

• recycling or waste
  - containers - missing or damaged
  Report that your containers have not been returned, are missing or have been stolen.
  - containers - new residents order
  Request a new recycling box, green waste bag food waste kitchen/collection caddy if you are a new resident. If you are not a new resident but have problems with containers, you should report missing or damaged containers.
  - missed collection
  Report that your recycling or waste collection has been missed.
  - spillage at time of collection
  Report a spillage of household refuse; recycling; green, clinical or food waste.
• road issues
  Report a pothole; raised, sunken, broken or missing manhole cover; highway defect, spillage on the road surface. Find out what we do.
  

S

• salting routes
  Report a problem with salting routes.
• seafront problems
  Tell us about problems on the seafront - choose 'seafront problems' from the drop-down list
• spillage caused by recycling or waste collection
  Report a spillage of household refuse; recycling; green, clinical or food waste.
• spillage on the road
  Report a spillage on the road surface.
• stray animals - dogs
  Tell us about stray dogs - choose 'stray animals - dogs' from the drop-down list.
• stray animals - farm/livestock
  Tell us about stray or escaping farm/livestock animals  - choose 'stray animals - farm livestock escaping/straying' from the drop-down list.
• street lighting
  Report a problem with street lights; illuminated bollards/signs; traffic signals, signal controlled crossings.
• suggestions
  Make a suggestion about our services.

T

• traffic signals
  Report a problem with street lights; illuminated bollards/signs; traffic signals, signal controlled crossings.
• trees
  Report problems with trees including: leaf fall that presents a danger to the public, restricted light; overgrown/overhanging; trip hazard; vandalism; anything that could cause it to become dangerous or unstable.

U

V

• vehicle left abandoned
  Report an abandoned vehicle.  What can we do?

W

• waste or recycling
  - containers - missing or damaged
  Report that your containers have not been returned, are missing or have been stolen.
  - containers - new residents order
  Request a new recycling box, green waste bag food waste kitchen/collection caddy if you are a new resident. If you are not a new resident but have problems with containers, you should report missing or damaged containers.
  - missed collection
  Report that your recycling or waste collection has been missed.
  - spillage at time of collection
  Report a spillage of household refuse; recycling; green, clinical or food waste.

X

Y

Z

For more information contact our web editor.