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We are committed to the delivery of quality
services that meet your needs.
There may be times when things go wrong and you
do not receive the standard of service you expect.
If you feel that you have good cause for complaint, then we need
to know. We will deal with your complaint confidentially unless
this is not possible, for example if legislation
applies.
Step one - Go direct
If you know the specific service that your complaint is
about please take it up with the relevant officer or service
manager in the first instance. If you are not sure who to speak to,
you can call in to any council office, contact our
Customer Services Officer or give your
feedback online.
You can also contact your local councillor who will
take the issue up for you.
Step two - Chief Executive Officer
(CEO)
If you are not satisfied
with the outcome of your complaint after taking the matter up with
the relevant service, you can complain to the
Chief Executive Officer (CEO).
Our response
We aim to reply to your complaint within 10 working days.
If we can't reply fully within that timescale we will let you
know.
Local Government Ombudsman
If you are not satisfied with the CEO's response you can ask for
your complaint to be examined by the Local Government Ombudsman
(LGO). The LGO publishes a leaflet which explains the procedure and
we can send you this. Alternatively you can look at their website
at www.lgo.org.uk.
Please contact our
Customer Services Officer for further
information. |