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Our Customer Access Programme (CAP) is changing
making it easier for you to access our
services.
Some users have found it difficult to access and find
information on our services causing you to have to contact us more
than once to resolve an issue.
The CAP aims to solve these problems and ensure our services are
easier to find, understand and use by handling your enquiries
promptly and efficiently.
We aim to improve our customer service and increase your
customer satisfaction by making the best use of technology to
deliver our services and handle your information more
effectively.
Improvements have already been made by CAP to our website and
within several of our libraries and other departments.
As part of CAP the following improvements are also set to take
place over the coming months:
- You will be able to go to a Gateway site in a library and
access even more of our services all in one location
- You will be able to carry out more council transactions online
via this website
- A corporate contact centre will be developed to deal with your
enquiries and service requests all in one location
Further changes are on the way and we will update this page as
the programme and improvements progress.
Please look out for our Council Connect signs and logo which
identify where you can access our CAP
services. |