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We aim to provide good quality service in an
effective and efficient way.
Our
Customer Care Charter sets out the standard of service you
should expect from us.
We have set standards for dealing with correspondence, telephone
and face-to-face enquiries.
We also monitor our performance with the aim of improving
customer service.
We regularly carry out consultation and our services often conduct
customer satisfaction surveys.
We encourage comments and suggestions about our services and have a
formal complaints procedure. |