There are many ways that you can contact us and access
our services:
Online
Information about our services, including their contact details
can be found on our website, which is available 24/7.
By phone
Lines are open Monday to Friday from 8am-6pm.
- 01934 888 888
For general enquiries about our services.
- 01934 888 801
Care Connect - for enquiries
relating to social services for older and disabled
people.
- 01934 888 802
Council Connect - for enquiries relating to
street scene and environmental services.
In person
We are based in a variety of locations across the district -
with public facing receptions at the Town
Hall in Weston-super-Mare and at
Castlewood
in Clevedon, well
as your local
library. Use our interactive map to
find your nearest council office - select 'Council Offices'.
If you have a enquiry relating to a specific service please
contact the relevant department or person to arrange an appointment
at their offices.
By email
or letter
Email
customer.services@n-somerset.gov.uk
and our customer services officer will reply to your email.
If you want to write to us our main address (regardless of
where the service you are contacting is based) is:
North Somerset Council
Town Hall
Walliscote Grove Road
Weston-super-Mare BS23 1UJ
If you use the DX system our address is: DX 8411,
Weston-super-Mare.
In an
emergency
If your enquiry is outside our usual working hours or at the
weekend and is urgent, such as an emergency to do with
environmental issues, social services, council housing, waste
matters or highways, call our emergency contact answering
service (ECAS).
Press and media
enquiries
We provide a proactive news service for the local, regional and
national media handling around 2,500 enquiries every year.
Subscribe to our news
feed to keep up to date with latest news from us. For
more information contact our
press office.
