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What is a Diamond Travelcard?
Diamond Travelcards are bus passes that we give to people living
in North Somerset who are aged over 60 or who have a disability.
The pass allows you to travel for free on local buses anywhere in
England.
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Can I have a Diamond Travelcard?
If you are over 60 or have a disability that meets our
eligibility criteria you can apply for a Diamond Travelcard.
Am I
eligible?
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Where can I get a Diamond Travelcard from?
Complete an application form and send it to our Diamond
Travelcard team at Somerset House, or drop it off at your local
library. We will post your Diamond Travelcard out to you.
Application form
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What will I need to get a Diamond Travelcard?
A completed application form, evidence of residency in North
Somerset (for example a bill), a passport sized photograph and
proof of eligibility - either proof of age or your disability.
Application form
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Where can I get an application form?
From any council office, your local library, telephone 01934 426
426, or by post from: Diamond Travelcard Office, Somerset House,
Oxford Street, Weston-super-Mare, BS23 1TG.
How to
apply
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Where can I use my Diamond Travelcard?
You can use your Diamond Travelcard on a local bus anywhere in
England. Diamond Travelcard holders who are at least 60 can apply
for a senior railcard which saves users up to a third off the price
of standard rail fares. We sell these for £16 instead of the usual
price of £24. Pick up an application form from Somerset House
reception. Please note that Diamond Travelcards can not be used on
trains.
Senior railcards
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When can I use my Diamond Travelcard?
Passholders can travel on local buses for free between 9.30am
and 11pm Monday to Friday and all day on weekends and bank
holidays. If your journey starts in North Somerset, Bristol, South
Gloucestershire, and Bath and North East Somerset then you can
travel from 9am Monday to Friday.
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What about Scotland and Wales?
Currently they are excluded as they each have their own scheme.
However, you will be able to travel on direct buses between
Bristol/South Gloucestershire and Chepstow/Newport, or places in
between.
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Can I use my pass on National Express coaches,
Park and Ride buses and open top tours?
Passes can only be used on locally registered bus services. This
excludes most long distance coaches, but includes Park and Ride
services. Open top buses in Weston-super-Mare can be used free of
charge, but different rules will apply elsewhere. Open top tours in
Bath and Bristol are excluded from the scheme.
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How will the bus operators be reimbursed for the
free travel taken by the new national passholders?
Bus operators will be reimbursed a standard amount for each
passenger boarding a bus in their area. The Government will be
giving the council extra funding to cover the additional costs.
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How long does a Diamond Travelcard last?
They last between one and five years. You will be sent a
reminder letter when your pass is due for renewal.
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What if I lose my Diamond Travelcard?
There will be a charge of £5 to cover the costs of issuing a new
Diamond Travelcard. However, if your old pass turns up, please
return it to: Diamond Travelcard Office, Somerset House, Oxford
Street, Weston-super-Mare, BS23 1TG.
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