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High hedges frequently asked questions

What is a high hedge?
A high hedge is considered to be a line of two or more evergreen or semi-evergreen trees or shrubs, which are over two metres in height. This doesn't include individual shrubs and trees.

What is the basis of any complaint?
We can take action if a hedge is more than two metres tall and blocking light or views. Does the hedge detract from the reasonable enjoyment of your property because it is too tall.

What can be done if the roots of hedges are causing damage?
This is a civil matter and you will have to take this up with your solicitor.

Will you charge a fee to investigate the complaint?
We will charge you £400 to investigate the complaint.

Are you obliged to investigate all complaints?
No. We won't investigate any complaint we consider to be frivolous or vexatious or if the complainant has failed to take all reasonable steps to resolve the issue before involving us.

What reasonable steps need to be taken before you will investigate?
Before contacting us try to reach an agreement with the hedge owner about a reasonable height for the hedge. When you apply for us to make an investigation, you should include a record of the verbal and written requests you have made to the hedge owner along with details of their response.

Can action be taken against a company?
Yes but you should take the same reasonable steps to reach an agreement with the company before contacting us.

If you agree to investigate what first steps will you take?
First of all an exchange of representations and a site visit will take place.
The Anti-social Behaviour Act gives us a legal power of entry onto a property to investigate a complaint. We will decide whether or not the complaint is justified. There is no time limit on when we must reach a decision. The decision, together with the reasons for that decision, will be sent to both the complainant and the hedge owner.

If you decide the hedge is too high, what happens next?
If considered appropriate, we will issue a remedial notice to the hedge owner. This sets out the work that needs to be carried out, what action needs to be taken to make sure the hedge is maintained at a reasonable height in future and the penalties they will incur they don't comply with the notice.
The notice becomes a charge on the property and legal obligations pass to any subsequent owners.

Does the Act give you power to tell the hedge owner to reduce the height of the hedge to less than two metres?
No, the height by which hedges are reduced will depend on each case.

Does the hedge owner have a time limit to comply?
Yes. The notice will give a compliance period which allows the hedge owner to enlist the services of a contractor if needed and arrange for work to be carried out. It is recommended that hedge cutting does not take place between March and August as disturbance of nesting birds may break wildlife protection laws.
We can start proceedings for non-compliance with the notice only after the compliance period expires.

What happens if the hedge owner doesn't comply with the notice?
It is an offence not to comply with a remedial notice. If the hedge owner is convicted by a magistrates' court, he or she may be fined up to £1000.
The court may also decide to order the hedge owner to carry out works. If they obstruct one of our officers they could be fined up to £1000.

What will you do if the hedge owner still refuses to comply?
If they still fail to comply without reasonable excuse, they may be fined a further rate of £50 per day while the work remains uncompleted. We may carry out work ourselves and charge the hedge owner for all costs involved. These costs would be registered as a local land charge and consequently any prospective buyers would be subject to them.

Is there a right of appeal?
Yes. Any appeal by the hedge owner against a remedial notice must be made in writing and sent to the Planning Inspectorate within 28 days of the notice being served. Either party may also appeal against a notice on the grounds that it either goes too far or not far enough.

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