We aim to keep the roads and footpaths in a safe
condition for pedestrians and vehicles.
How do we do this?
We do this by inspecting the road network and investigating any
reports of potholes or defects, and arranging repairs where
necessary. Sometimes repairs will be temporary to make the
area safe, and a more cost-effective permanent repair will be
arranged for a later date.
What is a pothole?
Not all holes in the road or pavement are potholes. A
pothole is a sharp-edged hole usually created by water and weather
damage or heavy vehicles with dimensions of:
- in the road: deeper the 4cm (40mm), more than 30cm
- on a pavement: deeper the 2cm (20mm), more than 15cm
(150mm)across. We also repair trip hazards on pavements like raised
paving slabs that are more than 2cm (20mm).
A dangerous carriageway pothole is a hole in the road that
exceeds these dimensions in a location likely to cause loss of
control of a vehicle.
How quickly do we repair holes?
We aim to repair dangerous potholes on roads and paths
within 24 hours of a report, in most cases this will be an
emergency temporary repair to make it safe. We aim to repair
95% of other potholes within 28 days of a report.
How can you help?
Report it online. Tell us about any hole that is larger than
the dimensions listed or that you have concerns about.
What can't we help with?
Our service does not cover potholes on private roads or
For more information download our
potholes service standards (pdf) or contact
our Streets and
Open Spaces team.