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Out of hours emergencies

We provide a year-round out of hours emergency response service for roads and highways within North Somerset.

An out of hours problem is one which occurs outside our normal working hours.

This is any time at the weekend or outside 8.45am to 5pm Monday to Thursday and 8.45am to 4.30pm on Friday.

Outside these hours we will only respond to emergencies and aim to send a crew to assess the problem within two hours of receiving any report.

Anything that can safely left to the next working day will be dealt with then.

When you report a problem you need to tell us exactly what it is and where it has happened.

We try to recover the cost of repairing any damage whenever possible whether the damage was deliberate or accidental.

For further information download our highways out of hours response service standards.

To report an out of hours emergency contact 01934 662 669 and at all other times contact our Streets and Open Spaces service on 01934 888 802.