Here are some frequently asked questions about
Carelink:
How much does it
cost?
We have scrapped the £75 installation charge for the Carelink
community alarm system. The affordable weekly charges can be found
on
our 2011-12 charges list (pdf, Mar 11,
62KB). The charges vary depending on your circumstances. If you
are unsure which category you sit within please contact one of
our advisers.
How does it work?
The Carelink unit connects you to our monitoring centre via your
telephone line. You can then activate the system by pressing
the the button on the unit, pendant or wrist watch. The
installer will show you how they work, and if you have any
questions you can always contact us again.
How can it help me?
If you are unable to speak we will make sure that someone checks
that you are ok. You do not need to be near the telephone to speak
to us.
Who can use it?
The system is available to everyone. It is ideal for people who
would like to remain independent in their own homes but may feel
that they would like to be able to summon help quickly if
needed.
Is it easy to
install?
The Carelink system is connected for you by our experienced
installers and always by appointment. All you need is a standard
telephone socket and a spare power socket on the same wall.
It only takes a few minutes to install a Carelink unit but we will
need a little time with you to explain how it works and to complete
the paperwork.
Can I still use my existing
phone?
Yes, the system will not affect your normal telephone.
What happens if I press the button by
mistake?
Don’t worry! Just tell the operator that you’re ok and
they’ll reset your Carelink straightaway.
What other services are available to
help me live at home longer?
There are a range of services available to help you maintain
your safety and independence at home – some services can also be
linked to Carelink. Find out more about
Telecare
services.
What do I need to do to request
a Carelink installation?
Contact
our Carelink
team to ask for an assessment.
