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Liberata customer services contacts

An appointment system is available at the Town Hall for Housing Benefits, Council Tax and Business Rates enquiries.

You can book an appointment at the Town Hall or by calling 01934 888 138.

If you arrive without an appointment you may wait for a cancellation, or book an appointment for the next available time.

If you only need to hand in information you can be seen at our Fast Track desk without an appointment.

If you have to change or cancel an appointment please call our helpline on 01934 888 138 to rearrange the time.

Please give as much notice as possible of any changes.

For specific queries, please contact the relevant department below:

For council tax information:
Council tax
Email: n-somersetCTAX@liberata.com or westoncontactcentre@liberata.com
Telephone: 01934 888 144

For housing and council tax benefit information, including appeals and assessments:
Housing and council tax benefit
Email: westoncontactcentre@liberata.com
Telephone: 01934 888 136 or 01934 888 138

To request a visit to claim benefit:
Verification Framework team
Telephone: 01934 888 099 or 01934 888 072

To make a housing benefit claim:
Housing benefit claims
Telephone: 01934 888 099

For business rate information:
Business rates
Email: n-somersetNNDR@liberata.com
Telephone: 01934 888 143 for billing enquiries or 01934 888 142 for recovery enquiries
Fax: 01934 888 149

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