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If we pay you
too much benefit we will send you a letter confirming the
overpayment.
The letter will explain why we paid you too much benefit and how
much the overpayment is for.
If your overpayment is due to us having incorrect details about
your circumstances we will need you to provide us with the correct
information so we can adjust your overpayment accordingly.
We will also tell you whether you will have to pay back the
overpaid amount and how you can appeal if you disagree with our
decision.
In most cases concerning council tax benefit we will send you a
revised bill and you will usually have to pay more council tax to
pay back the overpayment.
In cases concerning housing benefit we can recover what you owe by
making reductions to your ongoing benefit payments.
If we have underpaid your benefit we can also use this to reduce
the amount you owe.
However, if you are no longer entitled to benefit we will send you
an invoice for the outstanding amount and you can can make payments
by cash, cheque or debit card at the Town Hall in Weston-super-Mare
or any local housing office.
You should make cheques payable to North Somerset Council and
quote your claim number.
Alternatively if you wish to pay by standing order quote for the
following account details:
Sort code: 08-90-02
Account number: 61106011
In cases concerning housing benefit overpayment to landlords we
will again send you an invoice and the same repayment options and
details will apply.
However, we can also recover these overpayments from any ongoing
benefit being paid to your other tenants.
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