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How to claim

It you wish to claim benefit within North Somerset you will need to fill in one of our claim forms.

Only one form is needed to claim for both housing and council tax benefit.

To claim now download and fill in our Benefit claim form using black ink writing clearly in capital letters.

Please fill in all relevant parts of the form but if you are unsure of anything download our Benefit claim notes for advice.

Alternatively, call us on 0845 601 9625 and we will call you back to complete your claim over the telephone.

Copies of the form - including large print, braille and translated versions - are also available via our helpline on 01934 888 136 or the Town Hall in Weston-super-Mare.

All lines are open from 8.45am until 5pm from Monday to Thursday and 8.45am until 4.30pm on Friday.

Completed forms should be returned to the Town Hall in person or to the following address:

North Somerset Council Benefit Office
PO BOX 83
Weston-super-Mare BS23 1UF

If you are housebound we can visit you within 10 working days to complete your form and check your documentation.

To make an appointment fill in our online home visit request form or contact 01934 888 099 where lines are open from 10am.

Alternatively, if you are uncomfortable filling in forms we can complete a form for you via an appointment at the Town Hall.

To make an appointment contact 01934 888 138 where we can give you a list of documents and proofs you will need to process your claim.

In a bid to crackdown on benefit fraud we are part of a central government initiative called the verification framework where we process claims in person.

It means new benefit claims can now be conducted in person via an appointment at the Town Hall.

At the appointment we ensure your application is complete and verify the information and documents you have provided.

To make an appointment contact us on 01934 888 099 or visit the Town Hall.

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