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Help and advice

You are entitled to ask for outside help and advice with your appeal.

Organisations such as the Citizens Advice Bureau (CAB) or a local law centre can represent you and help you understand the reasons behind benefit decisions.

They can help you fill in your appeal form or write your appeal letter and will sometimes attend hearings with you.
It will help if you show them any letters you have about the decision.

Trade unions can help with all the same tasks for their members and may be able to speak for you at your hearing.

You can find addresses for these organisations in a library, your local phone book or service directory such as the Thomson Local or Yellow Pages.

You may also be able to receive advice from a solicitor under the Legal Advice and Assistance Scheme.

However, the scheme does not cover the cost of a solicitor to help you at a hearing and you cannot claim solicitor's fees back from us or the Appeals Service.

If you live abroad you can ask someone in the UK to act for you and they may be able to receive help under the same scheme.

For a full explanation of your rights of appeal download our housing and council tax benefit leaflet.

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