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Information on abuse and how to report it

Answers

  • What is abuse?

    Abuse is the "violation of an individual's human and civil rights by any other person or persons" Abuse can take many different forms. This can include sexual, physical, financial, psychologiical, being discriminated against or neglect.

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  • Who is an "adult at risk of abuse"?

    An adult at risk of abuse is a person who is 18 or over and who may be unable to: • Take care of themselves • Speak out for themselves • Protect themselves against abuse or exploitation

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  • Who abuses?

    Anyone can be an abuser. This includes relatives, partners, people paid to provide care and services, volunteers, neighbours, friends, strangers and other service users. Most abusers are people close to the adult who are loved and trusted by them. However, some people will deliberately abuse adults they see as an easy target.

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  • Where does it take place?

    Abuse can take place anywhere. This includes the adult at risk of abuses' own home, regardless of whether they live alone or with another person. It may occur within nursing, residential or day care settings, in hospitals, custodial situations, by support services into the adults home, and other places previously assumed safe. It may also occur in a public place.

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  • What do I do if I think an adult at risk is being abused?

    You may be being abused yourself and need help to stop it. You may be concerned about someone you know because they have told you something, or you have seen or heard something that makes you feel uncomfortable or uneasy. In these circumstances, it is very important that you tell someone.

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  • Who can help?

    If you or the person who you have concerns about is in immediate danger you should contact the Police. If this is not the case, it is still important to report your concerns as soon as possible. During office hours you should contact Care Connect on 01275 888801. In the evenings and at weekends you should contact the Emergency Duty Team on 01454 615165. They will deal with any immediate issues that need to be addressed, and pass a report of the incident to Care Connect. You will be asked for basic information about the person you are concerned about and what you have been told, heard, seen or suspect. You will be asked to give your name so that you can be kept informed. Your name will not be shared without your permission. You could share your concerns with a doctor, nurse or health worker, housing officer or advice centre (CAB), and ask them to contact Social Services for you.

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  • What will happen when I have reported it?

    You will be listened to and your concerns will be taken seriously. Information will be treated as confidential. There may be occasions when some information will need to be shared. This will happen when it is considered to be in the best interests of the adult at risk of abuse or for the protection of the general public. The North Somerset Safeguarding Adults Partnership has procedures for the staff of its partner organisations to follow. North Somerset Council has the lead responsibility to co-ordinate the response. Work will be undertaken with the vulnerable adult to decide upon the best course of action and they will be informed of the outcome of any action taken. The aim will be to ensure the abuse stops and does not happen again.

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