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Carers FAQ's

Can I claim carers allowance?

Carers Allowance is the only benefit aimed specifically at carers and it is intended to replace the wages you might otherwise earn from a job if you were not caring. It is a weekly taxable benefit but does not depend on your record of paying national insurance contributions.

You can get Carers Allowance if you are of working age and:

•The person you care for gets the Higher or Middle rate Care Component of Disability Living Allowance or Attendance Allowance
•You care for the person at least 35 hours a week (although you don't have to be living in the same house with the person you care for)
•You are aged 16 or over; you live in the UK and you are not in full-time education
•You do not earn more than £95 per week from paid work Carers Allowance overlaps with some benefits, for example retirement pension, and you can't be paid both benefits - you'll be paid the highest. If you can't be paid Carers Allowance due to the overlapping benefits rule, you will have an underlying entitlement to it which can help with other benefits.

If you think there is any possibility that you are not getting all the benefits to which you are entitled, contact Care Connect for information about local benefits advisory services.

More information is available in our Benefits and allowances factsheet.

Is there anyone I can talk to?

Sometimes it can feel as though you're the only one out there and it can be helpful to talk to someone about your caring situation. There are several support organisations for carers in North Somerset who can offer advice, information, practical and emotional support to carers. They can also put you in touch with other carers who will understand your situation.

Ring Crossroads Care North Somerset on 01934 411 855. If you are caring for someone with dementia please ring Alzheimers Society on 01934 514 977.

What is a carers assessment?

Carers have a legal right to an assessment of their needs if they provide a substantial amount of care on a regular basis. A Carers Assessment is an opportunity to discuss your caring situation and the sort of help that you need with caring. You can also discuss any help that would maintain your own health and balance caring with other aspects of your life, like work and family.

To request a Carers Assessment by Adult Social Services please contact Care Connect on 01934 888 801. To request a Carers Assessment by Crossroads' FISS team (Flexible Individual Support Scheme) please ring 01934 411 858.

What if the person I care for doesn't want anything to do with Adult Care Services?

You can have a carer’s assessment by yourself, looking at your own needs, even if the person you care for won’t have an assessment and doesn’t want any services. After the carer’s assessment you may be able to get a service just for yourself.

How do I get help in an emergency?

Many carers worry what will happen to the person they care for if they themselves have an accident or medical emergency. In response to this North Somerset Council has launched the Carers Emergency Response Service (CERS) to give carers the reassurance that, should they be involved in an accident, the emergency services will ensure the person they care for is informed and receives assistance. This service is run in partnership with North Somerset Crossroads and Carelink, the Council’s 24-hour response service. Joining the scheme is open to any carer who looks after someone who lives in North Somerset.

This scheme is free. For further information or to join the CERS scheme please ring Crossroads Care North Somerset on 01934 411 855.

Can carers get direct payments?

Carers can sometimes get Direct Payments - money to arrange their own carers' services. You need to talk to your Adult Care Services worker about it when you have your carer's assessment. People with disabilities can also get Direct Payments to arrange their own services. Further details about this are in a factsheet called Direct Payments.

How Do I arrange a break from caring?

Respite care can be provided on a short term basis for those who live at home so that carers can have a break from caring. Some people prefer the term "short breaks" to respite. Short breaks are usually for shorter periods of care for a few hours or a couple of days. Respite is usually longer periods of alternative care. More information is available in our factsheet Respite and Short Term Breaks. If you think that you or someone you are caring for needs a break contact Care Connect.