The fair access to care services criteria
(FACS) ensures that access to our care services is fair to
everyone.
We apply the following principles:
- People with similar needs will be helped in similar ways
- People have equal access to services regardless of their age or
the nature of their needs.
The
FACS eligibility criteria (pdf, Nov 10,
93KB) is graded into four bands, which describe the seriousness
of the risk to independence or other consequences if needs are
not addressed. The four bands are critical, substantial,
moderate or low.
Authorities have the discretion to decide where it wants to draw
the line for eligibility on the basis of what needs it will be able
to meet within its available resources. This is called the
threshold. We have set the threshold to include critical and
substantial.
The decision about whether you are eligible for services is
based upon an assessment of your needs and how they affect your
life.
For further information contact
Care Connect
or download the easy-english version of
our Fair Access to Care (pdf, Sep 11,
96KB), 142KB)
