Registered service providers are required by law to have
a complaints procedure and must provide information on how to
complain. This includes care homes and home care
agencies.
Adult Social Services and Housing,
the Care Quality
Commission and
North
Somerset PCT have agreed a protocol for dealing with complaints
about commissioned services. This deals with complaints from
individuals that are unhappy with the way the provider has dealt
with a complaint or with the outcome.
For further information please download the
Protocol (pdf,Jan, 08, 6MB)or alternatively
you can contact our Complaints Manager, Christopher Orlik on
01275 882171
