How do I get a username and password to
log on to the online library services from home?
When using some of our online library services from home you
will need your library card number. Each website is different, but
there will be a box to enter your library card number. This is
sometimes under the username and password box. If you can not
access our online library services from home please contact your
local library who will be able to help you.
Why doesn't my library card work on the
subscription website?
Have you:
Followed the link from our website
www.n-somerset.gov.uk/onlinelibrary to get to the page to log
in?
Typed your number in with no spaces between the numbers?
If it is one of the Oxford subscriptions or Who's Who, have you
typed NSC before your card number?
If these don't help then please let us know so we can investigate.
Many thanks.
Why is Ancestry Library Edition not
available from home like the other online library
services?
Ancestry suppliers do not offer libraries the option to give
access from home. If you wish you can pay to get a personal
subscription to Ancestry from home.
Why do I get a message on Times Digital
Archive saying 'concurrent usage limit reached'?
Five people can use our subscription to Times Digital Archive at
any one time. If five people are already logged in you will receive
the message saying our usage limit has been reached. We recommend
that you try again later. We regularly check how many people get
shown this message and recently increased the number of users to
improve the service.
How do I extend my loans
online?
If you have your library card number and PIN you can renew your
books online using the LibrariesWest
website.
Can I request books online?
If you have your library card number and PIN you can reserve the
books and other items you want using the
LibrariesWest
website.