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Tenancy Relations Service

We provide help and advice for private tenants and landlords across North Somerset.

This includes information on deposits, rents and access rights and we investigate allegations of harassment and illegal eviction.

Harassment is a criminal offence and occurs when a landlord or agent interferes with the peace and comfort of a tenant or occupier.

Illegal eviction is another criminal offence where a landlord or agent illegally deprives, or attempts to deprive, a tenant or occupier outside the correct legal procedures.

If found guilty they can receive a maximum £5000 fine or two-year prison sentence.

We can also mediate between landlords and tenants to try and help resolve certain disputes.

For further information please call us on 01934 426330 or visit us at our Housing Reception at Somerset House. The reception is open daily from 8.45am to 3.00pm (please note that for a temporary period only housing advice closes at 12noon on Tuesdays and Thursdays).

If you have a problem outside normal office hours please contact the Shelter freephone 24-hour national helpline on 0808 800 444.

Alternatively, if you have been illegally evicted you can also contact the police.