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Tenancy Relations Service

We provide help and advice for private tenants and landlords across North Somerset.

This includes information on deposits, rents and access rights and we investigate allegations of harassment and illegal eviction.

Harassment is a criminal offence and occurs when a landlord or agent interferes with the peace and comfort of a tenant or occupier.

Illegal eviction is another criminal offence where a landlord or agent illegally deprives, or attempts to deprive, a tenant or occupier outside the correct legal procedures.

If found guilty they can receive a maximum £5000 fine or two-year prison sentence.

We can also mediate between landlords and tenants to try and help resolve certain disputes.

This service is available from the Town Hall in Weston-super-Mare between Monday and Thursday from 9am until 5pm and on Friday 9am until 4.30pm.

For further information or to make an appointment contact our Tenancy Relations Officer.

If you have a problem outside normal office hours please contact the Shelter freephone 24-hour national helpline on 0808 800 444.

Alternatively, if you have been illegally evicted you can also contact the police.