We provide a refuse (non-recyclable waste)
collection service from the kerbside of your property.
How often is my refuse
collected?
Refuse is collected fortnightly. Find out your
collection dates online. Please leave
your wheeled bin or sacks on the edge of your property
nearest the road by 7am on your day of collection.
How do you collect my
refuse?
Most properties in North Somerset are given a wheeled bin,
however some properties are given a supply of sacks
to use instead. You must present your refuse for collection in
the containers that we provide.
I've just moved in and don't have a
wheeled bin, where can I get one?
If you're a new resident, you can
request a wheeled bin online.
Is there a limit to how much
waste I can leave out for collection?
There is no limit to the amount of recycling you can leave out
for collection, but we do limit the amount of refuse. The lid
of your wheeled bin must be closed with no additional
sacks left by it.
I have too much waste to fit in my
bin, what can I do?
Make sure you recycle as much of your waste as
possible. Read our
what
can be recycled FAQs and think
about the things you're throwing away, and if it is possible to
reduce or re-use them. For example: when buying food, buy the
products with less packaging.
I have a large family, is it possible
to have a bigger bin?
Yes, if you have six or more people in the household or children
in nappies, we will assess your need for a bigger bin and give you
advice on how to make the most of your recycling collections. To
request an assessment for a bigger wheeled bin, contact our
streets and
open spaces team.
My wheeled bin hasn't been
returned or is damaged, can I have another one?
Yes, you can
report that your wheeled bin is missing or damaged online.
You'll need to place the damaged bin outside your property for our
crews to collect and you'll receive a replacement within 10 working
days.
What if my wheeled bin is lost or
stolen?
You can
request a replacement wheeled bin online. Crews will then
deliver the replacement bin to your property within 10 working
days.
My refuse hasn't been
collected, will you come back for it?
If you think your waste should've been collected but it wasn't,
your can
report a missed collection online, within 48 hours of your
collection being due. We will then come back and collect it.
Will I be told why my refuse wasn't
collected?
Crews leave a tag on any wheeled bin or sack that couldn't be
collected to explain why.
I live over a shop
and some of my rubbish has been left behind, why is
this?
Special arrangements apply to rubbish from buildings which are
part-commercial and part-domestic. We will supply standard
containers for your domestic waste and explain how to use
them. Any other rubbish is treated as commercial waste which
you must pay to have collected.
I'm elderly or disabled and
struggle to put my wheeled bin out for collection, can I
get help?
Yes, firstly we will offer you a smaller bin if that would
make it easier for you, otherwise we can arrange for you to have an
assisted collection.
How big are the bins?
Properties that have enough outside space to
store a wheeled bin will receive a 180 litre bin, approximately
45cm wide, 72cm deep and 1.7m high.
How many plastic
sacks will I receive if I can’t have a wheeled
bin?
You will receive two rolls of plastic
sacks every six months – there are enough sacks for you to present
four bags every other week.
I have run out of the
plastic sacks that you provided – what do I
do?
We only issue rolls of plastic sacks
once every six months. If you run out of sacks before your next six
monthly delivery you will need to take your refuse to your nearest
recycling centre to dispose of it.
Can I use my own
black bin bags instead of the plastic sacks that you've given
me?
No. We will only collect rubbish that is
presented in North Somerset Council branded plastic
sacks. If you have been given a wheeled bin you are welcome
to use black bin bags or other carrier bags in the bin.
Can I put out more
than four plastic sacks every other
week?
If you put out more than four plastic
sacks every other week, you will run out before your next six
monthly delivery and will need to take your refuse to your nearest
recycling centre. We will not collect refuse that is in
plastic sacks or bags that we haven’t given you.
I have lost the
sacks you issued to me, will you replace
them?
We will replace them in genuine cases and will monitor the number
of requests from each property, contact
our streets and
open spaces team.
Occasionally I have a
lot of refuse, is there somewhere I can dispose of
it?
Yes, you can take it to your nearest
recycling centre.
I have some large
bulky items, will you collect them?
Yes, we will collect large items for a fee,
contact
our streets and
open spaces team for details. You could also look check
your telephone directory or search online for other service
providers, but be sure to check that they are a
licenced
waste carrier.
What
items should I put in my wheeled bin?
We encourage you to recycle as much as possible
and recommend you read our
what can be
recycled FAQs . You can put any items that can’t be recycled in
your wheeled bin including: black plastic; expanded polystyrene;
sanitary products; nappies; cellophane; cling film; wrappers and
broken glass.
